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Wireless : Plantronics Voyager 510Sl Voyager Bluetooth Headset System with Automatic Lifter and AC/DC Charger |
- great productBought this product for my secretary and she has had nothing but good things to say about it. Especially pleased with the Lifter feature.
Rating:
- Better than expectedIn my business my employees and I need to have cordless phones. I purchased the RCA system that is available here (with cordless units that need to link to the base units). After replacing all the cordless units multiple times with tech-support over a year and then having the warranty expire I felt the need to find another more reliable system. I found the Panasonic 4 line system with cordless handsets, but the reviews reminded me of my problems with RCA....so no go.
I splurged and bought a true business system from ESI. Awesome and it does more than we ever thought we could have.....except for the cordless handsets. At $500.00 a crack we could not afford the digital cordless units.
But then I find the Plantronic Voyager 510. With the HL-10 lifter it works with my ESI desk phone. I am cordless and HANDSFREE TOO! I can walk around my store with no loss of signal. I expected the 30 ft coverable would be marginal, but I am sure I am getting at least 40 ft of coverage.
Many of my customers insist on calling me on my cell phone and others call into the store. No problem with my Voyager. Regardless of which system they are calling me on....just click the button on the headset and we are connected. No switching from a cordless phone to my cell phone.
I can not recommend this product more highly. No product has been so easy to install, get up and running, AND provide exactly what was advertised. When it comes to tech products that is a rarity.
Rating:
- Not durable in chargingI loved this headset with the lifter for about 1 year but IT IS NOT BUILT TO LAST!
The charging allows you to but the earpiece in to the base unit. The problem is they use a small clip on that holder that keeps the earpiece in the right position to charge. After a year of use this small plastic clip (about the width of a toothpick) loses its ability to hold the earpiece for a proper charge. You can wiggle it around and usually get it to work but for somebody that is on and off the phone frequently it is very easy to not have the unit charge and the next thing you know beep beep and you are out of battery leaving you the rest of the day with no blue tooth.
I talked to plantronics and their only response is they will replace the base unit for $125.
See the text support below.
Matt S: Hi, you have reached Matt S in Technical Support. How may I help you?
Matt S: are you there?
Jeff: I have the 510 with the base unit that charges and lets me use the unit with my land line.
I am having problems with the headset charging in this base unit. I have had it for 1year or a little more and it has always worked well but lately it seems to spring back up.
Matt S: well, theres not a lot of trouble shooting to do if the headset is springing up out of the charger except for replacing it. if it's been more then a year, we charge around $125 to replace the whole thing.
Jeff: Is this a known problem where the little plastic holder\clip is no longer holding the unit in?
Everything else works fine I would hate to spend $125 for such a simple problem.
Matt S: no, it's not a known problem. I'd see if you can somehow adjust the metal tabs inside the base then if you don't want to pay for a replacement. thats the only thing i can think of.
Jeff: Do you know what plastic holder\clip part I am talking about?
Matt S: you said the base unit, so i imagine that.
Jeff: imagine what?
Matt S: that your talking about the base unit jeff.
Jeff: Yes the base unit but do you know what little plastic part I am talking about?
Matt S: the part that holds the headset?
Jeff: it is the little plastic clip about the size of a tooth pick. It seems that it loses its ability to clip the earpeace over time. Does that make sense?
Matt S: then you should send it in and we'll replace it.
Jeff: I will do some research on the web. I find it hard to believe this isn't a common problem with this unit. And for such a small part I really do not want to spend $125!!!
Matt S: ok then...have a good evening.
Rating:
- Very PleasedThis system was easy to install and works great. I am on the phone 85% of my work day. I have had no reception problems and the earpiece is very comfortable. The only problem I had was the ringer mic on the lifter being too sensitive. Every time the door to the office slammed shut it would cause the headset to beep as if the phone was ringing. This was annoying while actually talking to somebody. I worked around it by taping over the mic so it was less sensitive. (the mic is on the underside so it is not visible) I would reccomend this product to anyone wishing to free themselves of their handset!
Rating:
- very happy, it's all i use nowI wish I'd bought this a long time ago. I use it working from home on conference calls and using the computer at the same time. I sometimes hear a few clicks which I'm pretty sure is my wireless network interfering, but overall the sound is great. I can get 30-40 feet away before it gets too noisy and somewhere about 40 feet it drops the call.
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