| ||||||||||||||||||||||
MALL.ShopperFavorites.com
Best Prices
Shopper Favorites Web Search |
Electronics : TRENDnet WIRELESS 2 USB 1 PAR PRINT ( TEW-P21G ) |
- Worst Customer Support Known to ManTrendNet quite possibly has set the bar for the worst technical support level ever. After reading reviews on several sites regarding this exact issue, I still decided to purchase the device thinking that my mid-range IT capability might stand a chance. Big mistake so far.
So far, I have called TrendNet six times. Twice, they have told me they would call me back and never did. Once, I was on the phone with an technician that I could barely hear or understand. Once, they hung up on me after holding for 17 minutes. And most recently, I was told I would either have to hold for 30 minutes or get a call back.
With the one call that was successful, I managed to get my Windows XP computer up and running. I then made the mistake of hanging up and trying to get my Windows Vista computer up and running.
Still no luck, although I haven't yet tried calling the seventh time...
No chance of buying a TrendNet of any kind in the future.
Rating:
- TerribleI would rate it 0 starts if I could. It is functionally exactly what I wanted. I have two color printers, a laserjet, and a scanner. My old computer that was relegated to a print server gave up the ghost, so I bought this to replace it. Great idea, terrible implementation. First of all it was very sporadic, so I called Trendware customer service and they agreed to send a replacement. The new one was more stable, but I could never get it to support bi-directional printing, so I was unable to see the printer color cartrige status (a requirement), and it didn't support the scanner for the same reason. Then it was so slow, I could have literally gotten out a typewriter and beat it to the punch. It went out to lunch for 5-10 minutes when I sent it a print job. I returned it.
Save yourself a lot of grief and go buy an old computer from the classifieds and use it instead. I wasted about three days with this thing.
page 1 of 1
MALL.ShopperFavorites.com
|