Rating: - Pretty much same experience as C. Hamilton rater
Purchased four from Amazon. No mention of them being refurbished, but price was suspiciously low ($199 vs. minimum of ~$420 anywhere else). As per C. Hamilton's experience, could not get them to work. Virtually no decent instructions available and no support. I even took it to the computer-geek place, and he put several hours into it, opening and trying two of the units. Could only get a very blurry image. He only charged me for one hour for the failed attempt, and I sent them back to Amazon. I really really hope they don't charge me some stupid fee for reboxing or over 30 days or something.
Rating: - WCS-2070
I have 4 other IP Cameras and have had no issues with them (Trendnet). Unfortunately my wife ordered this camera for me as a surprise and I cannot get it to work.
Level1 webpage is not very good for support, I have emailed their support twice with no response, there is no phone number on their site, the product came with 1 page of instructions with screen shots that did not match the software, the downloaded manuals do not match the software, the install wizard sort of works (it allowed me to change the ip address and setup wireless but I cannot connect to it or change the port) There software once downloaded the newer versions include: setup wizard, surveillance console, remote live viewer, ip secure main console. All of these recognize the camera but any attempt to connect to the camera gives an error. Followed their manuals word for word and step by step with no luck.